Greet vendors, customers, job applicants and other visitors and
arrange for transportation services when needed. Direct visitors by
maintaining employee and department directories. May operate a
switchboard to route incoming calls and place outgoing calls. Maintain
security by following procedures, monitoring logbook and issuing visitor
badges.
Requires a high school diploma or its equivalent with 0-2 years of
experience in the field or in a related area. Has knowledge of
commonly-used concepts, practices and procedures within a particular
field. Rely on instructions and pre-established guidelines to perform
the functions of the job. Work under immediate supervision. Primary job
functions do not typically require exercising independent judgment.
Typically reports to a supervisor or manager. Possess excellent
communication and multitasking skills, a positive attitude and a strong
work ethic.
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Greet clients as soon as they arrive and connect them with the appropriate party
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Answer the phone in a timely manner and direct calls to the correct offices
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Create and manage both digital and hardcopy filing systems for all partners
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Make travel arrangements and schedule meetings based on all partners' itineraries
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Deal with bookings by phone, e-mail, letter, fax or face-to-face
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Complete procedures when Guests arrive and leave
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Prepare bills and take payments
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Take and pass on messages to Guests
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Deal with special requests from Guests
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Answer questions about what the hotel offers and the surrounding area
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Deal with complaints or problems
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Answer telephone calls and take messages or forward calls
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Schedule and confirm appointments and maintain event calendars
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Check visitors in and direct or escort them to specific destinations
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Inform other employees of visitors' arrivals or cancellations
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Enter customer data and send correspondence
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Copy, file and maintain paper or electronic documents and records
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Handle incoming and outgoing mail